Welcome to the Shipping and Delivery Policy of Laboratoires üma. We are committed to delivering our high-quality, naturally effective solutions for women's health issues to our customers efficiently and reliably. This policy provides detailed information about our shipping and delivery practices to ensure transparency and help you understand what to expect when you place an order with us.

General Shipping Information

  • Operational Headquarters: Laboratoires üma, 31 Rue de Brest, 69002 Lyon, France.
  • Online Store: Products are sold exclusively through our website, umawell.com.
  • CMS Platform: Our website is powered by Shopify, ensuring a secure and seamless shopping experience.
  • Data Storage: All customer data is securely stored within the European Union.

Shipping Regions and Options

Laboratoires üma offers several shipping options to meet the needs of our customers worldwide. Shipping availability and options vary based on the destination region:

  1. Worldwide Shipping (Excluding European Union):

    • Priority Shipping: Free for all orders. We use Royal Mail for dispatching orders from the United Kingdom. Once orders arrive in the destination country, they are handed over to local postal services for final delivery.
  2. European Union Shipping:

    • Pickup Shipping: Available at no cost.
    • Priority Shipping: Free for orders over 60 euros. For orders below this amount, shipping fees are calculated at checkout.
    • Express Shipping: Free for orders over 200 euros, offering next-day delivery where available. For orders below this amount, shipping fees are calculated at checkout.
    • Carriers: We use Chronopost and Colissimo for shipping within the European Union. All orders are dispatched from France.
  3. Overseas France Shipping:

    • Priority Shipping: Free for all orders, with same-day shipping. We use Colissimo and Chronopost as our carriers, with all orders dispatched from France.

Processing Time

All orders are processed and shipped on the same day if placed before the cut-off time specified on our website. Orders placed after the cut-off time will be processed the next business day. The exact cut-off time may vary and will be clearly communicated on our website.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your delivery on the carrier’s website or our website, where available.

Customs, Duties, and Taxes

International orders (shipped outside of the European Union) may be subject to customs duties and taxes imposed by the destination country. These charges are the customer’s responsibility and will vary from country to country. We are unable to predict what these charges may be. For more information, please contact your local customs office.

Returns and Exchanges

Please refer to our Returns Policy for detailed information on how to return or exchange an item. Note that postal return fees are at the customer's expense.

Delivery Issues

If you encounter any issues with your delivery, such as delayed delivery or receiving the wrong item, please contact us immediately at bonjour@umawell.com or +33745217118. We are committed to resolving any delivery issues promptly and to your satisfaction.

Contact Us

For more information about our Shipping and Delivery Policy, if you have questions, or if you would like to make a complaint, please contact us by email at bonjour@umawell.com or by phone at +33745217118.

Please Note: This Shipping and Delivery Policy is subject to change without notice to reflect changes in our operational practices or in response to regulatory requirements. Customers are encouraged to review this policy periodically for the latest information on our shipping practices.