CANCELLATIONS

We understand how quickly needs can change. While our team works swiftly to get your orders out the door as soon as possible, it may make it challenging to change or cancel your order once it has been placed. If you find yourself needing to modify or cancel your order, please don't hesitate to reach out to our dedicated customer happiness team at bonjour@umawell.com. We will do our very best to accommodate your requests, but we want to be honest with you that we may not always be able to fulfill them.

WRONG ADDRESS

We realize how easy it is to make a simple error when inputting address details. If you happen to provide an incorrect or incomplete address, it could, unfortunately, prevent your package from reaching you. We want you to know that in such situations, we may not be able to assume responsibility or offer a full refund for your order. Please take a moment to double-check your shipping and billing information when placing an order, it's a small step that can make a big difference. Your satisfaction is of utmost importance to us, and we truly appreciate your understanding.