Your questions are unique, but some are frequently asked.
You have questions? We're here to help. Browse our FAQ section to find the answers to the questions you have.
Orders and shipping
All the essential information for your order, ensuring you can make your purchases with confidence.
No one likes paying for shipping. We offer FREE SHIPPING anywhere in the world on ALL orders.
When your orders ships you will receive a shipping confirmation email with your tracking number.
USA: Our shipments are sent via LaserShip, OSM, USPS, or UPS. We assign a carrier based on your zip code and shipping method preference.
Canada: Shipments are delivered by DHL Express. The cut-off time is at noon.
Europe and worldwide: Shipping carriers vary by country. Please contact our customer happiness team if you have any questions or concerns.
Canada: Shipments are delivered by DHL Express. The cut-off time is at noon.
Europe and worldwide: Shipping carriers vary by country. Please contact our customer happiness team if you have any questions or concerns.
Uk, USA and Canada: Most packages will arrive within 3-5 business days with standard priority shipping but we always do our best to get shipments to you sooner. We also offer 2-day expedited shipping if you would like your greens shipped faster. Orders placed before 2pm ET for East Coast and 2pm PT for West Coast are usually processed the same day. All orders are shipped from the UK.
Worldwide: Most packages will arrive within 7-14 business days but we always do our best to get shipments to you sooner. Orders placed before 2pm ET are usually processed the same day. All orders are shipped from the UK.
Europe: Most packages will arrive within 3-5 business days but we always do our best to get shipments to you sooner. Orders placed before 3pm CET are usually processed the same day. All orders are shipped from the France.
We understand that waiting for your order can be frustrating, but rest assured that we're working diligently to get it to you as quickly as possible. While we strive to meet our delivery estimates, there may be occasional delays beyond our control. Factors like high demand or unforeseen circumstances can impact shipping times. If you haven't received your package yet, we kindly ask for your patience and give it a few extra days. If you still have concerns, please don't hesitate to reach out to us at bonjour@umawell.com. We're here to address any questions or issues you may have and ensure that your delivery reaches you smoothly.
I understand that it can be frustrating when your package is returned to our warehouse. But don't worry, we've got you covered. If this happens, we'll make sure you get your money back as soon as we receive the returned package. We value your satisfaction and want to ensure that you have a hassle-free shopping experience with us. If you'd like to have your items resent, simply reach out to us at bonjour@umawell.com and include your order number in the email. Our dedicated team will take care of the rest and make sure your new shipment is on its way. We appreciate your understanding and look forward to resolving this for you promptly.
Ingredients
Every single question you present about the ingredients we bring into play.
We buy organic, wherever possible. And as we grow, our ambition is to be certified organic across all areas of our business.
The menopause transition can last for 8-10 years. But, many herbs recommended during menopause should not be taken for extended periods of time. Our ingredients are carefully selected to be taken, daily, for as long as you need us.
Yes, rest assured that all the ingredients used in the formulation of our dietary supplements are GMO-free. We understand the importance of providing you with high-quality products that align with your health and wellness goals. That's why we have taken great care in sourcing only non-GMO ingredients, ensuring that you can enjoy our supplements with confidence. Say goodbye to any concerns about genetically modified organisms and embrace the natural, wholesome goodness of our GMO-free formulations. Your well-being is our top priority, and we are committed to delivering products that meet the highest standards of quality and purity.
Absolutely! Our products are completely free from GMOs. We understand the concerns and preferences of our customers when it comes to the ingredients they consume. That's why we have made it a priority to source only non-GMO ingredients for all our formulations. We believe in providing you with the highest quality products that are not only effective but also align with your values. So, you can enjoy our products with confidence, knowing that they are made with care and without any genetically modified organisms. Your health and well-being are at the forefront of everything we do, and we are committed to delivering products that you can trust.
Except for our Iconic Collagen blend, which contains marine collagen, all the ingredients used in the formulation of our supplements are completely vegan. Whether you follow a vegan lifestyle or simply prefer plant-based products, you can trust that our supplements are crafted with your needs in mind.
It may depend on which medicine(s) you are taking. If in doubt, please drop us a line at bonjour@umawell.com and also consider consulting your healthcare provider.
Please head to each product page for a full ingredient breakdown.
Payments
We offer you the most secure and well-known payment methods. Purchase with complete peace of mind.
We understand that everyone has their preferred way of making payments, which is why we've made it convenient for you to shop with us. Whether you prefer the ease of using your credit card or the security of platforms like Paypal, Apple Pay, or Google Pay, we've got you covered. At Laboratoires üma, we accept all major credit cards, including Visa, Visa Debit, Mastercard, and American Express. Additionally, we offer the flexibility of digital payment methods that provide an extra layer of security and convenience. Simply select the payment option that suits you best, and rest assured that your transaction will be smooth and secure. Your satisfaction is our priority, and we strive to provide you with a hassle-free payment experience.
Your card will be charged when your order leaves our warehouse. Please note if you have placed a pre-order, your card will be charged at checkout. We will then notify you when your order has been dispatched from our warehouse.
Discounts
Your questions about using discounts and discount codes.
Simply add your discount code as you progress through check out.
Unfortunately, discount codes do not apply to subscriptions. However, when you subscribe, you will automatically enjoy a 15% discount on your order, as well as free shipping. We believe in rewarding our loyal subscribers with exclusive benefits and savings to enhance your experience with us. With the convenience of a subscription, you can enjoy our products regularly while enjoying the added perks of a discounted price and hassle-free delivery. Join our subscription program today and unlock the full benefits of being a valued member of our community.
Subscriptions
The Laboratoires üma subscription is the perfect way to make sure you always have your favorite products at hand.
By subscribing to your favorite products, you will benefit from a 15% discount on all our products and free shipping with each delivery. You can edit or cancel your subscription at any time after the first three months. Remember to activate your account by creating a password when you place your order, so you can easily manage your subscription by logging into your account in the future.
You can make the following changes to your subscription, at any time after the first delivery:
- Delay the date of your next shipment
- Update your delivery address
- Update your payment details
- Change the product you are receiving
- Cancel your subscription
Simply log in to My Account with your email address and password, and select Manage Subscriptions. Alternatively, if you didn't create a password when placing your order it's easy to set up an Account. To access your subscription, select ACCOUNT at the top of our homepage, followed by 'Need help accessing subscriptions' and Request Account Invite. Please just use the email address you used to make your purchase.
- Delay the date of your next shipment
- Update your delivery address
- Update your payment details
- Change the product you are receiving
- Cancel your subscription
Simply log in to My Account with your email address and password, and select Manage Subscriptions. Alternatively, if you didn't create a password when placing your order it's easy to set up an Account. To access your subscription, select ACCOUNT at the top of our homepage, followed by 'Need help accessing subscriptions' and Request Account Invite. Please just use the email address you used to make your purchase.
Your billing date is set by the date you first placed your subscription order. Hereafter you'll be automatically charged on this date each time your subscription us due to be sent out - either monthly or quarterly. If you change the date of a future delivery, we will bill you on the date you have selected.
You can change the date of your next subscription easily in My Account:
1. Log In to My Account with your email and password.
2. Select "Manage Subscriptions".
3. Go to 'Next Charge Date' to choose a date from the calendar, and select "UPDATE NEXT SHIPMENT DATE".
4. Then click on the arrow next to "Upcoming deadlines" to choose a date from the calendar.
5. Select "UPDATE NEXT DELIVERY DATE". The next delivery of your subscription will be shipped and invoiced on the new date you have chosen.Your next subscription delivery will be dispatched and charged on the new date you have chosen.
If you didn't create a password when placing your order it's easy to set up an Account. To access your subscription, select ACCOUNT at the top of our homepage, followed by 'Need help accessing subscriptions' and Request Account Invite. Please just use the email address you used to make your purchase.
1. Log In to My Account with your email and password.
2. Select "Manage Subscriptions".
3. Go to 'Next Charge Date' to choose a date from the calendar, and select "UPDATE NEXT SHIPMENT DATE".
4. Then click on the arrow next to "Upcoming deadlines" to choose a date from the calendar.
5. Select "UPDATE NEXT DELIVERY DATE". The next delivery of your subscription will be shipped and invoiced on the new date you have chosen.Your next subscription delivery will be dispatched and charged on the new date you have chosen.
If you didn't create a password when placing your order it's easy to set up an Account. To access your subscription, select ACCOUNT at the top of our homepage, followed by 'Need help accessing subscriptions' and Request Account Invite. Please just use the email address you used to make your purchase.
You can change your payment details used for your subscription in My Account:
1. Log In to My Account with your email and password.
2. Select "Manage Subscriptions".
3. You will see your subscription listed in Subscription Orders - select EDIT.
4. Go to the "Card On File" section and click the arrow to edit your card details.
5. Select "UPDATE CARD". Your next subscription delivery will be charged to the details you have chosen.
1. Log In to My Account with your email and password.
2. Select "Manage Subscriptions".
3. You will see your subscription listed in Subscription Orders - select EDIT.
4. Go to the "Card On File" section and click the arrow to edit your card details.
5. Select "UPDATE CARD". Your next subscription delivery will be charged to the details you have chosen.
You can change the product you'll receive in your next subscription delivery, through My Account:
1. Log In to My Account with your email and password.
2. Click on "Manage Subscriptions".
3. Go to "Delivery Schedule".
4. The product you are subscribed to will be listed - click on the arrow, followed by SWAP PRODUCT.
5. Choose the product you want and click SELECT. Your next subscription delivery will contain the product you have chosen.
1. Log In to My Account with your email and password.
2. Click on "Manage Subscriptions".
3. Go to "Delivery Schedule".
4. The product you are subscribed to will be listed - click on the arrow, followed by SWAP PRODUCT.
5. Choose the product you want and click SELECT. Your next subscription delivery will contain the product you have chosen.
To change the address for your next subscription delivery, please log in to My Account with your email address and password.
Select "Manage Subscriptions" followed by "Shipping Addresses" where you will be able to change the address details for future subscription deliveries.
Select "Manage Subscriptions" followed by "Shipping Addresses" where you will be able to change the address details for future subscription deliveries.
You can cancel your subscription in My Account:
1. Log in using your email address and password.
2. Select "Manage Subscriptions".
3. Click EDIT.
4. At the bottom of the page you will find the option to CANCEL SUBSCRIPTION.Your subscription delivery will be cancelled, and there will be no further recurring charges
1. Log in using your email address and password.
2. Select "Manage Subscriptions".
3. Click EDIT.
4. At the bottom of the page you will find the option to CANCEL SUBSCRIPTION.Your subscription delivery will be cancelled, and there will be no further recurring charges
If you didn't set a password when you placed your order, it's easy to set up an account. You can request an account invite that will enable you to activate your account and access your subscription. Simply select ACCOUNT at the top of our homepage, followed by Need Help. Just enter the email address you used to make your purchase.
If you created a password when you placed your order, but are unable to log in to your account, you may be using the wrong email address or password. Please try the following:
- You can request to re-set your password if you have forgotten it.
- If you have tried to use an email address not registered to your account, the following message will show : "No account found with that email". To identify the email address registered to your account, search for our order confirmation emails which will have been sent to this email address.
If you still need help, please get in touch with bonjour@umawell.com who will be happy to help. We will just ask you to confirm your address details with us, to verify yourself as the account holder.
If you created a password when you placed your order, but are unable to log in to your account, you may be using the wrong email address or password. Please try the following:
- You can request to re-set your password if you have forgotten it.
- If you have tried to use an email address not registered to your account, the following message will show : "No account found with that email". To identify the email address registered to your account, search for our order confirmation emails which will have been sent to this email address.
If you still need help, please get in touch with bonjour@umawell.com who will be happy to help. We will just ask you to confirm your address details with us, to verify yourself as the account holder.
Returns
Because good relationships are built on trust and fairness. Your satisfaction is our ultimate goal.
Supplements, Personal Care Products, and Multivitamins
Unopened and unused products may be returned within 30 days of the order’s delivery date for a refund. In the event of a return, refunds can only be processed back to the original payment method; shipping fees are non-refundable.
Return Terms and Conditions
1. Products that have been opened are not eligible for a return, exchange, or store credit
2. Orders outside of the 30-day return window are ineligible for a
return, exchange, or store credit
3. Shipping charges are non-refundable and are not refunded in the event of a return
4. Refunds can only be processed back to the original payment method. In the event we're unable to refund back to the original form of payment due to a cancelled/expired credit card or closed bank account, store credit will be issued via Rewards Points that can be applied as discounts on future orders.
5. For orders of 20 items or more, only 50% of the order may be returned if the items are unopened and unused with their original seals intact within 30 days of the order’s delivery date
6. Orders purchased with Buy One Get One offer (BOGO) must be returned in full for a full refund. Returning part of a BOGO order will result in a partial refund, if eligible
7. Special priced & Sale items are final sale and are not eligible for exchange or return
8. Digital Guides and Sleep Mask are final sale and cannot be returned or exchanged.
To start a return, please contact us at bonjour@umawell.com with your order number.
Return Terms and Conditions
1. Products that have been opened are not eligible for a return, exchange, or store credit
2. Orders outside of the 30-day return window are ineligible for a
return, exchange, or store credit
3. Shipping charges are non-refundable and are not refunded in the event of a return
4. Refunds can only be processed back to the original payment method. In the event we're unable to refund back to the original form of payment due to a cancelled/expired credit card or closed bank account, store credit will be issued via Rewards Points that can be applied as discounts on future orders.
5. For orders of 20 items or more, only 50% of the order may be returned if the items are unopened and unused with their original seals intact within 30 days of the order’s delivery date
6. Orders purchased with Buy One Get One offer (BOGO) must be returned in full for a full refund. Returning part of a BOGO order will result in a partial refund, if eligible
7. Special priced & Sale items are final sale and are not eligible for exchange or return
8. Digital Guides and Sleep Mask are final sale and cannot be returned or exchanged.
To start a return, please contact us at bonjour@umawell.com with your order number.
We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended. This includes swapping products or changing payment methods.However we can attempt, but cannot guarantee, the cancellation of your order if the request is in good time after the charge has gone through.
If you send us an bonjour@umawell.com with your order number and detail the cancellation or amendment, we will try get that sorted for you right away.
If you send us an bonjour@umawell.com with your order number and detail the cancellation or amendment, we will try get that sorted for you right away.
Refunds for any returned products will be made within 14 days of the reception of the product(s). The refund will be made to the same payment method used for your order.
Relief for all women during all stages of menopause
We believe the right nutrients at the right moment, can make a difference. Laboratoires üma is the world’s first scientifically proven natural health care products range, supplements and high-quality probiotics crafted to target the three distinct biochemical stages of the menopause.
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