Refund policy | Laboratoires üma
At Laboratoires üma, we are committed to ensuring the satisfaction of our customers with the quality and effectiveness of our health supplement products. We understand that there may be times when you need to return a product, and we aim to make this process as smooth as possible. This policy outlines the terms under which returns and refunds are handled.
Eligibility for Returns
- Return Period: Customers have a period of 14 days from the date of delivery to initiate a return.
- Condition of Products: To be eligible for a return, products must be new, unopened, and in their original packaging. The product, along with the packaging, must be in perfect condition. Returns will not be accepted if the product is damaged, incomplete, or the packaging is opened.
- Non-refundable Items: Specifically, dietary supplements where the seal has been removed are not eligible for a return or refund due to health protection and hygiene reasons.
How to Initiate a Return
- Notification: Contact our customer service at bonjour@umawell.com or call +33745217118 to initiate the return process. Please provide your order number and the reason for the return.
- Return Authorization: Our customer service team will provide you with a return authorization and detailed instructions on how to send back your product.
- Packing and Shipping: Pack the item securely in suitable packaging to ensure it arrives in good condition. You must include a copy of the invoice or any other document that allows for the identification of the order and its owner.
- Shipping Address for Returns: Send the return package to the following address: Laboratoires üma, 5 cours Jean Jaurès, 38000 Grenoble, France.
Return Shipping Costs
- The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.
Processing of Returns and Refunds
- Inspection: Upon receipt of the returned item, our team will inspect the product to ensure it meets our return conditions.
- Approval: If the return is approved, we will process a refund to your original method of payment within a certain number of days. You will be notified of the approval or rejection of your refund request.
- Refund Timing: Refunds are typically processed within 7-10 business days after the returned item is received and inspected. Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.
Exchanges
- In the case of defective or damaged products, we are happy to offer an exchange for the same item. Please contact our customer service to arrange for an exchange.
Contact Us
For more information about our Returns and Refunds Policy, if you have questions, or if you would like to make a complaint, please contact us by email at bonjour@umawell.com or by phone at +33745217118.
Please Note: This Returns and Refunds Policy may be updated periodically to reflect changes in our operational practices or in response to customer feedback and regulatory requirements. We encourage customers to review this policy regularly to stay informed about how we handle returns and refunds.
